ECG CAPABILITY AND PERFORMANCE DEVELOPMENT

Capability and performance development is about improving existing workplace operations and creating an ECG workforce which is fit for the future.

On a personal level, Performance and Capability Development is about helping you find out exactly what skills, knowledge and behaviour you need to master in order to do your job really well and progress your career in the ECG.

Shaping our workforce capability and workplace cultures so that they characterise responsive, adaptable and innovative service provision to the ACT Community requires us all:

to be really clear about the purpose of our work and how it benefits our clients partners and the community;
to bring ‘our own way of doing things’, all of our talent and diverse experience into the workplace and be comfortable sharing it with colleagues; and
to commit to keep listening to our clients and partners, keep learning and asking “how can we do this better”?

The resources in this section are cornerstone tools which will help ECG managers and leaders to shape how their workforce operates and behaves.

The ECG Capability Framework shows us what we need to know and do.
ECG Capability Framework

The ECG Performance Framework Policy is a mechanism to make sure everyone is ‘on the same page’.
ECG Performance framework policy

Used alone or in combination, the performance and capability frameworks will add rigour, clarity and strategic direction to:

recruitment activities;
learning and development planning and allocation of funding;
performance conversations;
identifying business critical risks and opportunities;
developing talent and general workforce capability;
succession management for critical roles;
audit or organisational performance assessments; and
aspects of annual reporting.

In the ECG, feedback on work performance is part of the way we work because it leads to improving our services to our clients, partners and community.

Conversations and discussions are the easiest way for a manager and staff member to help each other understand:

what specific results they both need to achieve at work;
what’s gone well at work and what behaviour they both appreciate and like to see; and
how to develop their skills or behaviour in order to do their job even better.

Regular conversations help to build this mutual understanding. While most ECG workplaces require managers and staff to have formal performance and development planning discussions twice a year it is important to know that feedback conversations can be:

at any time;
informal or formal;
to address a specific issue or just a general conversation about ‘How are you going?’; or
a ‘sit down’ discussion as part of the performance planning cycle.

The ECG Performance Framework is a mechanism to ensure that everyone in the workplace is clear on what is expected of them at work.
ECG Performance framework policy

The Guidance Statement provides further detail to assist managers in implementing the policy.
ECG Performance Framework Guidance Statement

Talking about and reviewing performance is not always easy – it is a skill in itself. The guides on this website are designed to help you address particular issues and strengthen your performance skills and team relationships.

(currently under review, available shortly – ‘performance framework quick guide’)
(currently under review, available shortly – ‘getting the most out of your performance and development’)
(currently under review, available shortly – ‘a guide to talking about behaviour’)
(currently under review, available shortly – ‘the art of giving, seeking and receiving feedback)
(currently under review, available shortly – ‘developing a performance plan’)
(currently under review, available shortly – ‘planning for learning and development’)
(currently under review, available shortly – ‘tips for a difficult performance discussion’)

The below guides for all staff also apply to people managers.

(currently under review, available shortly – ‘getting the best from people at work’)
(currently under review, available shortly – ‘having good quality performance and development discussions’)
(currently under review, available shortly – ‘having team performance discussions’)
(currently under review, available shortly – ‘responding to work performance concerns quickly’)
(currently under review, available shortly – ‘leading performance management and development’)

Below are templates which have been developed for recording performance discussions for individual or team discussions, with management and non-management staff.

ECG Performance Development Template For All Staff
(currently under review, available shortly – ‘performance development template for management’)